Admin Email for Failed Payments#10

As and admin, I’d like an email that I can set to be notified of failed payments when an error log posts, so that I’m aware of payments not being successfully processed without checking the logs each day.

Dev Notes:

• Duplicate what’s being sent to donors
• Have new email template geared toward admin

(Migrated from featureOS: https://givewp.featureos.app/p/admin-email-for-failed-payments)

Jeffrey Maher via Priority Support: we don’t seem to get emails when a transaction fails. We see them in the back end but the person who manages the donations doesn’t get the failed. I looked for a setting but couldn’t see one.

Yaniv Cohen via Customer Success“Hi when recurring donations are setup. And card declined next month. How can we set to donor + admin a notification that the card declined?”

Hratsh Kiujian via Priority Support: The “Subscription Payment Failed Email” only has the option to send to the donor, but I need it to also go to the admin. Right now, there is no way for admin to track failed recurring payments, and it is an important factor so we can follow up with the donor.

Rajiv Patel via Priority Support

Noting that at the time of this comment, this user was not a paid user.

“Hi,

Need to receive notification to admin when fail the payment from donor “

Aaron Riddle via Priority Support

Issue Description: One of the emails that can be enabled in GiveWP is a “Subscription Payment Failed Email”. However this can only be sent to the donor as a recipient. We are running into issues where a subscription will be failing, and we are not alerted to it until we do some investigating (we have close to 100 donation subscriptions currently). Is there a way to have a copy of that “Subscription Payment Failed Email” sent to the site admin as well (or any other email address)? This way we can alert donors to update their payment information too in case they may have missed the notification email.

Amjad Ali via Priority Support

Is there a way for the organization to be notified of a failed donation? Where can this be configured?

Thanks,

Amjad

Shlomo Elmalem via Priority SupportHi Matheus Thanks for your quick answer. Very often, when a recurring donation fails, the donor doesn’t upadte his payment info (Card number ,…). My goal is Simply to be aware when an incident of this type happens, in order to contact the donor and help him to update his info. No way to do it, even with a 3d party service ? Tx for helping. Gil

Robert Lefkowitz via Priority Support

Currently, when a donation subscription fails, only the donor is notified by email. It would be beneficial for system administrators to also receive an email notification in such cases. This feature would help administrators promptly address any issues with failed payments and improve the overall management of donation subscriptions.

Paul Wan via Priority Support

We’re considering several additional email notifications for admins and donors. This is one of them.

Right now, we don’t have an update and have not scheduled development. Until we have more news, this post will remain Open.

Roshan Banstola via Priority Support: Is this possible to send a notification email to Admin Email when the transaction is failed(recurring donation)?

This would be very useful for when subscription payments are failing. The donor already gets an email but our donations team want to be notified after the final attempt fails so they can contact the donor personally.

Customer call with Seb via Customer SuccessSeb and his organization (large org) would like to send an admin a notification when a failed donation occurs.

Martin via Priority Support